Cloud Platforms

List and inspect Salesforce sandboxes and check their pending activation state

View and update org-wide default sharing access for Salesforce objects

Create and retrieve sharing rules for record-level access in Salesforce

Turn Platform Tracing event publishing on or off in Event Monitoring

Create a Salesforce trial or developer org from an authenticated host org

Search, view, unarchive and erase archived Salesforce records through the API

Create and fix Salesforce validation rules with formulas and error messages

Create global value sets and customize standard picklist values

Find, deploy and activate Unified Catalog service process templates

Deploy an Agentforce Concierge help portal on an LWR Experience Cloud site

Activate an enhanced messaging channel such as WhatsApp, SMS or Facebook

Insert an enhanced messaging channel record for WhatsApp, LINE, SMS or Facebook

Set routing on a new messaging channel to a queue, flow or agent

Set consent, keywords and automated replies on a messaging channel

Set up an active messaging channel for WhatsApp, SMS or Facebook without popups

Confirm your WhatsApp Business Account is shared with Salesforce on Meta

Create and activate in-app and web messaging channels with routing

Create and update embedded messaging deployments for in-app and web chat

Configure Email-to-Case through the Metadata API and verify the settings

Give a user access to CMDB data by assigning its permission sets

Install the CMDB Foundation base content bundle in Service Cloud ITSM

Enable the CMDB feature and provision its tenant in Service Cloud ITSM

Set up the Configuration Management Database end to end in Service Cloud ITSM

Turn on CMDB asset discovery and give a user the Discovery page

Walk through IT Service Management setup in Service Cloud by track

Set up Incident Management in Service Cloud ITSM feature by feature

Configure incident SLA policies, milestones and business hours in ITSM

Create a Unified Employee License user with its person and contact records

Choose and set up Employee Service channels for portal, Teams or Slack

Turn the Incident Management switch on or off in a Salesforce ITSM org

Set up the Impact by Urgency priority matrix for ITSM incidents

Set up employee self service for IT on Slack with its checklist steps

Enable swarming so IT agents can pull experts into live incidents

Enable the Microsoft Teams integration for Employee Service in Salesforce

Run the full Microsoft Teams setup for Service Cloud ITSM in one flow

Set up the Salesforce IT Desk checklist for fulfillers in Microsoft Teams

Set up the Salesforce IT Service checklist for employees in Microsoft Teams

Turn call recording and transcription for Native Voice on or off via API

Create Omni-Channel agent test users for routing setup and validation

Let supervisors see AgentWork records by configuring org-wide sharing

Create, activate and inspect Omni-Channel attribute-based routing rules

Enable the five Omni-Channel base settings with a detect, deploy and verify run

Inventory configured Omni-Channel instances and their routing targets, read only

Report Omni-Channel pending routing usage against limits without changes

Stand up Omni-Channel end to end headlessly, from settings to routing

Recommend whether an org should use Command Center or classic Omni Supervisor

Enable Command Center for Service V2 and set its supervisor controls

Assign Omni-Channel permission sets to agent users so they can take work

Deploy the Available and Busy presence statuses that Omni routing needs